FAQs
What methods of payment do you accept?
Payment on this site can be made by MasterCard, Visa, Maestro, Cirrus, Switch, Delta or Solo.
We do accept cheques for telephone orders; these should be made payable to C & P Medical Trading Ltd. Goods will then be dispatched within five working days. Banker’s drafts and postal orders should be made payable to C & P Medical Trading Ltd, and goods will be dispatched immediately upon receipt of these methods of payment.
To make Direct Debit, BACS or CHAPS payments into our account, please contact us for bank details. Please phone or fax to notify C&P Medical that payment has been made.
If payment is in cash, goods will be dispatched immediately upon receipt of faxed credit slip.
What if a product is not in stock?
On the occasion that a product is not in stock, we will notify you. If desired we can then set up a back order so that the product will be dispatched to you straight away as soon as it becomes available, providing full payment has been made.
What are your opening times?
Our office in Melksham, Wiltshire is open 9am – 5.30pm Monday to Friday. We operate an answer machine outside office hours.
I am not GMC registered, which products can I buy?
C & P Medical stock certain products which are classified “P” and “POM”, therefore you will need to be either GMC Registered or able to supply the relevant certificate. If you add these goods to your basket, you will be asked for your registration number at checkout. Unfortunately, C & P Medical will be unable to sell these products to anyone who cannot comply with the above criteria.
Do your prices include VAT?
No, the prices displayed on the site are exclusive of VAT. VAT will be added to your order and carriage charge at checkout.
What are your delivery charges?
See our delivery page for details.
Goods can only be returned to us with our consent. Please contact us with any concerns you have and we will arrange for the goods to be returned to us if appropriate. All goods must be in a resalable condition, guaranteed infection free and in the original packaging. A credit note will be issued for any items returned or for any overpayments, which can be redeemed against your next order with C & P Medical Trading Ltd.
Yes, for certain products at our discretion. Please contact us with any enquiries.